Refund policy

You can always contact me with any questions at emily@serenitynailsbyemily.com.

Returns & Exchanges

Because these products are made to order, returns and exchanges are not accepted. However, if there is a problem with your order, you may be eligible for a full refund after proof of damage.

 

Damages and issues

Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.

 

Refunds

I will notify you once I’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact me at emily@serenitynailsbyemily.com.